02 / Refunds
Refunds and cancellation
When a paid service is refunded in full, what happens after a written delivery, and how to ask for a refund.
Updated ·
Who you are dealing with
Clint Forge is operated by Chengdu Qiushan Qiusuo Technology Co., Ltd. Write to the email on this page for a refund, a cancellation or a copy of your order records; include the order number if you have one.
Before work starts
The diagnosis is free and is never charged. For a paid tier, if the problem turns out to be outside the tier you ordered, if the materials are insufficient, if we cannot do the work safely, or if you cancel before analysis starts, the service fee is refunded in full. You are told before any work begins.
After a written delivery
Once the agreed written delivery has been issued for the tier you ordered, the service fee is not refunded. A conclusion stated as likely, to verify or unknown is part of the service, not a defect: it records what the evidence does and does not support. Errors in what we wrote are corrected at no charge.
Extra scope and rescheduling
New problems, larger samples, additional channels or a different requested outcome are agreed and priced separately in writing before any extra work starts. You can ask to reschedule before analysis starts; the new slot depends on availability.
How a refund is paid
Refunds are issued to the original payment method, and we confirm in writing once one has been issued. Your bank or payment provider controls when the amount appears on your statement; the website cannot speed that up.
Diagnosis fee credit
A fee paid in the last 30 days for the same problem counts toward a repair quote. This is applied to the quote as a credit; it is not paid out in cash separately.
Disputes and your rights
Write to us first if a payment looks wrong; a charge taken in error or twice is corrected. Nothing on this page limits rights you have under applicable law.