CLINT FORGE

02 / Engagements

Engagement terms

These terms cover incident diagnosis and subsequent technical services. Service scope, fees and availability are specified in the written engagement agreement.

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Clint Forge is operated by Chengdu Qiushan Qiusuo Technology Co., Ltd. Small fixes and data-flow fixes can be ordered directly on the website after a diagnosis and are provided within the scope published here. For other services, scope, deliverables, fees, availability and each party’s responsibilities are confirmed by email or another written agreement. A website enquiry does not book a paid service.

The diagnosis is free, one per store. It covers 1 store, 1 channel and 1 problem, with up to 100 sample records, and needs no account access. You receive a written answer within 1 business day of complete redacted materials, stating what is out of sync, why, and which fix tier applies.

A small fix costs USD 50 and corrects one setting identified in the diagnosis. A data-flow fix costs USD 150 and repairs one data flow (inventory, price or SKU mapping). A deep fix costs USD 400, covers up to 3 data flows and includes a recheck 7 days later. Migrations cost USD 300 / 600 / 1000 for up to 1,000 / 5,000 / 20,000 Shopify SKUs. Deep fixes and migrations are confirmed in writing before payment. All communication is asynchronous, with no calls or meetings.

The diagnosis excludes implementing a fix, reviewing the full catalogue and guaranteeing the platform’s own fix. Automation, integration, maintenance and larger migrations are quoted separately.

You must be entitled to share the relevant materials and redact them before sending. Fix delivery targets count from payment and approved access, subject to the agreed schedule. Missing or incomparable materials, or a change in scope, may affect delivery arrangements.

After a direct order, we review the problem before work starts; if it falls outside the ordered tier, you get a full refund. Cancel before work starts for a full service-fee refund. If access is insufficient, the scope is unsupported or we cannot safely make the agreed change, we stop and refund the service fee in full. A platform defect outside your settings may not be fixable on your side; we say so before charging. Deep fix and migration cancellation, rescheduling and refund arrangements are agreed in writing before payment. Additional problems, larger samples or other scope changes require a separate agreement on fees and timing. Rights under applicable law remain unaffected.

Subsequent technical services requiring access operate only within your authorization, with an agreed method of recording actions. Production changes require authorization and agreed backup, rollback and verification arrangements. Do not email passwords or access tokens.

You can share the report with your team or platform support to continue investigating; you are not required to hire us for implementation. Conclusions reflect the agreed scope and materials received and distinguish confirmed, likely, to verify and unknown. Ownership and usage rights for reports and code are specified in the project agreement. Publishing customer identities, materials or case studies requires separate written permission.

Clint Forge provides independent services. References to Shopify, Marketplace Connect or other platforms identify the service scope and do not imply official authorization or endorsement. Website reconciliation tables and report specimens are illustrative, not customer results.